"Joe Royal came initially to provide an annual furnace tune up
. During the inspection he found high carbon monoxide levels. Using a video camera, he found cracks in our 28 year old furnace. Without resorting to pressure or scare tactics, he made the case that our old furnace should be replaced, and recommended a high efficiency Bryant furnace. Joe and his assistant arrived promptly at 9:00 a.m. as promised, replaced our old inefficient unit, installed our new one and vacuumed our home, leaving no trace that they had been working there for four hours. They even supplied and installed a new thermostat control center at no additional charge. We are pleased with Royal's honesty, integrity, the quality of their work and the discounted price that they offered us."